Shipping Information - Suzy Shier | Le Château
SHIPPING INFORMATION
SHIP TO STORE - FREE!
Have your package shipped directly to any Suzy Shier store across Canada at no cost.
How it works:
- Select SHIP TO STORE at checkout
- Receive an email notification when your order arrives (typically 3 to 14 business days)
- Pick up your order within 21 days
Why ship to store?
- Always FREE with no minimum purchase required
- Try on your items right away
- Get styling advice from our store staff
- Convenient pickup locations across the country
Processing time: 1 to 2 business days
Western Canada locations: up to 14 business days
Please note: All Suzy Shier and Le Chateau products can be shipped to store. However, not all items can be returned in-store. See our returns and exchanges policy for details.
CANADIAN SHIPPING RATES
Shipping costs are based on your order's pre-tax, post-discount total:
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Ship to Store | 3 to 14 business days | FREE |
| Standard Shipping (orders $69+) | 3 to 10 business days | FREE |
| Standard Shipping (orders under $69) | 3 to 10 business days | $8.95 |
Processing time: Orders typically take 1 to 2 business days to process before shipping.
Shipping carriers: Envoi, TForce, Canpar, Nationex, or Canada Post (depending on delivery address).
Tracking: You will receive a tracking number via email once your order ships.
SHIPPING COVERAGE
- We ship to all Canadian provinces and territories
- Shipping address must be a valid Canadian street address
- Remote rural areas, territories, and P.O. boxes may have limited service
FREE SHIPPING EXCEPTIONS
- Remote and rural areas: Select remote and rural postal codes do not qualify for free shipping. Shipping costs will be calculated and displayed at checkout.
- Air Stage Offices: Flat rate of $50 (free shipping does not apply)
- Territories (Yukon, Northwest Territories, Nunavut): Flat rate of $20 (free shipping does not apply)
FREE SHIPPING PROMOTIONS
Unless stated otherwise, promotional free shipping:
- Covers Standard Shipping within Canada only
- Excludes select rural and remote postal codes
- Does not apply to territories or air stage offices
- Express shipping is available at an additional cost
Need help? Contact us at customerservice@suzyshier.ca.