Shipping Information

SHIPPING INFORMATION 

For information about holiday shipping deadlines, please check out our Holiday Shipping Page.

Note: Our shipping partners are seeing exceptional volume and are currently experiencing delays in delivering packages. In addition, due to increased safety protocols in our warehouse, we are also experiencing delays processing your order. We thank you for your patience and understanding. 

SHIP TO STORE 

Have your package shipped directly to a local Suzy store for FREE by selecting SHIP TO STORE at checkout. You will receive an email within 3-10 business days from the date you placed your order, that it is ready for pick-up.

Your parcel will remain available for pickup for 21 days from the day you receive your email confirmation.

Why ship to store?

  • Free shipping!
  • Convenient pickup locations across the country
  • Try on your items right away
  • Get styling advice from our friendly store staff

*Please note that due to high volume, our current processing time is longer than usual and it may take a little longer for your item to arrive in store. 

*Due to provincial regulations, our Manitoba Suzy stores are temporarily closed and SHIP TO STORE for these locations is currently not available.

      Canadian Shipping

      Due to the current situation, we are experiencing an increase in our processing time. Orders are now shipped within 5 - 10  business days from the day an order is placed, excluding holidays.

      Ground orders arrive 3-10 business days from the shipped date.*
      Express orders arrive 2-4 business days from the shipped date.*
      Gift Cards are delivered separately from merchandise.

      * Please note that our shipping partners are also experiencing delays and your order will take longer than usual to get to you.

      Cost of shipping your package will be determined by the pre-tax, post-discount value of your order. Please refer to the shipping grid below for shipping rates.

      Standard

      3–10 business days

      Standard over $99

      3–10 business days

      Express

      2–4 business days

      Priority

      1–3 business days

      Ship to store

      3–10 business days

      $7.95 $0.00 $14.99 $24.99 Free

      *Shipping rates may differ for Canadian territories and the shipping offer does not apply to orders being shipped to Nunavut, Yukon, or the Northwest Territories.

      Most shipments will be sent via Canada Post. Signature is not required on Standard or Xpress shipments, however is required for all packages shipped Priority.

      Some shipments for Greater Montreal and Greater Toronto will be shipped via TForce.

      We ship to all provinces and territories. Shipping address must be a valid Canadian address.

      Gift Card-only Shipping Rates

      Please Note: These rates are applied when purchasing a Gift Card, without any other merchandise items.

      Standard Shipping (3-10 business days)
      All order values - $5.00
      Xpress Shipping (2-4 business days)
      All order values - $8.00

      U.S.A. Shipping

      See below for the shipping rates (rates are in Canadian dollars).
      The customer is responsible for any duties that may be charged by US customs.

      Order Value

      Standard

      3–10 business days

      Express

      2–4 business days

      Priority

      1–3 business days

      up to $98.99 $9.95 (CDN) --- ---
      $99 + FREE --- ---

      Free Shipping Promotions

      Unless stated otherwise, free shipping covers the cost of Standard Shipping in Canada only. Alternative shipping options are available at additional costs.