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Shipping Information - Suzy Shier | Le Chateau

SHIPPING INFORMATION 

SHIP TO STORE 

Have your package shipped directly to a local Suzy store for FREE by selecting SHIP TO STORE at checkout. You will receive an email within 3 - 10* business days from the date you placed your order, that it is ready for pick-up.

Your parcel will remain available for pickup for 21 days from the day you receive your email confirmation.

Why ship to store?

  • Free shipping!
  • Convenient pickup locations across the country
  • Try on your items right away
  • Get styling advice from our friendly store staff

* The 3 - 10 days does not include processing time (2 - 3 days)

* For SHIP TO STORE for western Canada locations, your order could take up to 14 business days to arrive in store.

**Please note: All Suzy Shier and Le Chateau products can be shipped to store for pickup. However, not all items can be retuned in store. For more information, please see our refunds and exchanges policy.

      CANADIAN SHIPPING

      The cost of shipping your package will be determined by the pre-tax, post-discount value of your order. Please refer to the shipping grid below for shipping rates.

      Ship to store

      3–14 business days*

      Standard Orders $99+

      3–10 business days

      Standard Orders up to $98.99 

      3–10 business days

      Express

      2–4 business days

      Priority

      1–3 business days

      FREE FREE $8.95 $14.99 $24.99

       - Please note that shipping times do not include processing time - orders generally take 2-3 days to be processed.

      - *For ship to store for western Canada locations, your order could take up to 14 days to arrive in store.

      - Shipments will be sent via Canada Post, Envoi, TForce or ICS depending on delivery address. 

      - We ship to all provinces and territories. Shipping address must be a valid Canadian address.

       

      FREE SHIPPING EXCEPTIONS

      Select rural and remote rural postal codes do not qualify for free shipping. Shipping is calculated during checkout and will be displayed based on the indicated shipping destination. 

      There is a flat shipping rate of $50 for all orders shipped to postal codes associated with air stage offices, and these orders do not qualify for free shipping.

      There is a flat shipping rate of $20 for all orders shipped to Yukon, Northwest Territories, and Nunavut, and these orders do not qualify for free shipping. 

      U.S.A. SHIPPING

      See below for the shipping rates (rates are in Canadian dollars).
      The customer is responsible for any duties that may be charged by US customs.

      Order Value

      Standard

      3–10 business days

      Express

      2–4 business days

      Priority

      1–3 business days

      up to $98.99 $14.95 (CDN) --- ---
      $99 + FREE --- ---

      FREE SHIPPING PROMOTIONS

      Unless stated otherwise, free shipping covers the cost of Standard Shipping in Canada only and excludes select rural and remote rural postal codes. Alternative shipping options are available at additional costs.

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