Find a store
  • fr

Shipping Information - Suzy Shier | Le Chateau

SHIPPING INFORMATION 

NOTE: Please note that due to higher than normal volume, it may take a little longer to process and ship your order. We thank you for your patience and understanding

HOLIDAY SHIPPING DEADLINES 2022 

Click here to learn about our holiday shipping deadlines and extended returns.

SHIP TO STORE 

Have your package shipped directly to a local Suzy store for FREE by selecting SHIP TO STORE at checkout. You will receive an email within 3-10* business days from the date you placed your order, that it is ready for pick-up.

Your parcel will remain available for pickup for 21 days from the day you receive your email confirmation.

Why ship to store?

  • Free shipping!
  • Convenient pickup locations across the country
  • Try on your items right away
  • Get styling advice from our friendly store staff

*Please note that due to high volume, our current processing time is longer than usual and it may take a little longer for your item to arrive in store. For western Canada locations, your order could take up to 14 days to arrive in store.

**Please note: All Suzy Shier and Le Chateau products can be shipped to store for pickup. However, not all items can be retuned in store. For more information, please see our refunds and exchanges policy.

      CANADIAN SHIPPING

      The cost of shipping your package will be determined by the pre-tax, post-discount value of your order. Please refer to the shipping grid below for shipping rates.

      Ship to store

      3–14 business days*

      Standard Orders $99+

      3–10 business days

      Standard Orders up to $98.99 

      3–10 business days

      Express

      2–4 business days

      Priority

      1–3 business days

      FREE FREE $7.95 $14.99 $24.99

       - Please note that shipping times do not include processing time - orders generally take 2-5 days to be processed.

      - *For ship to store for western Canada locations, your  order could take up to 14 days to arrive in store.

      - The free shipping offer on orders over $99 does not apply to orders being shipped to Nunavut, Yukon, and the Northwest Territories. All orders will be charged a standard shipping fee of $8.95.

      - Shipments will be sent via Canada Post, Envoi, TForce or ICS depending on delivery address. 

      - We ship to all provinces and territories. Shipping address must be a valid Canadian address.

      U.S.A. SHIPPING

      See below for the shipping rates (rates are in Canadian dollars).
      The customer is responsible for any duties that may be charged by US customs.

      Order Value

      Standard

      3–10 business days

      Express

      2–4 business days

      Priority

      1–3 business days

      up to $98.99 $9.95 (CDN) --- ---
      $99 + FREE --- ---

      FREE SHIPPING PROMOTIONS

      Unless stated otherwise, free shipping covers the cost of Standard Shipping in Canada only. Alternative shipping options are available at additional costs.

      Your Bag(0)

      Your bag is currently empty.
      You're just away from Free Shipping!
      Your savings
      Shipping
      free
      Sub-total
      Checkout
      [ new ItemPresence({ include: { collection_includes: [ "all-products" ], },presence: "prestige-card", regular_priced_only: false, discount: new PercentageDiscount(10),message: "Prestige First Buy (10%)", display_messaging: false, calculate_price: false, stack: true, trump: false, free_shipping: false, discounted_shipping: "", type: "Prestige First Buy - 10%", colors: { background: null, text: null }, }), new DiscountItems({ include: { collection_includes: [ "clothing-sale" ,"le-chateau-shop-womens-earrings","shapewear-panties-suzy-lc","le-chateau-shop-sale-womens-clothing-and-accessories","gift-card-final-sale"], },regular_priced_only: false, discount: new PercentageDiscount(0),message: "FINAL SALE - No refunds or exchanges", display_messaging: false, calculate_price: true, stack: true, trump: false, free_shipping: false, discounted_shipping: "", type: "CART - Final Sale\/Vente Finale", colors: { background: "", text: "#ea0606" }, }), new DiscountItems({ include: { collection_includes: [ "promo-spring-summer" ], },exclude: { collection_includes: [ "le-chateau-regular-price" ,"clothing-sale","le-chateau-clothing-sale","shapewear-suzy-lc","promo-fall-winter","30-off-select","40-off-reg-select-styles","50-off-select-styles"] },regular_priced_only: true, discount: new PercentageDiscount(30),message: "30% OFF", display_messaging: true, calculate_price: true, stack: true, trump: false, free_shipping: false, discounted_shipping: "", type: "30% Off Suzy Spring Reg", colors: { background: "", text: "#000000" }, }), new DiscountItems({ include: { collection_includes: [ "30-off-select" ], },exclude: { collection_includes: [ "clothing-sale" ,"le-chateau-regular-price","le-chateau-clothing-sale","shapewear-suzy-lc","40-off-reg-select-styles","50-off-select-styles","promo-spring-summer"] },regular_priced_only: true, discount: new PercentageDiscount(30),message: "30% OFF", display_messaging: true, calculate_price: true, stack: true, trump: false, free_shipping: false, discounted_shipping: "", type: "30% Off Suzy Select Fall Reg", colors: { background: "", text: "#000000" }, }), new DiscountItems({ include: { collection_includes: [ "40-off-reg-select-styles" ], },exclude: { collection_includes: [ "clothing-sale" ,"le-chateau-regular-price","le-chateau-clothing-sale","shapewear-suzy-lc","30-off-select","50-off-select-styles"] },regular_priced_only: true, discount: new PercentageDiscount(40),message: "40% OFF", display_messaging: true, calculate_price: true, stack: true, trump: false, free_shipping: false, discounted_shipping: "", type: "40% Off Suzy Select Fall Reg", colors: { background: "", text: "#000000" }, }), new DiscountItems({ include: { collection_includes: [ "50-off-select-styles" ], },exclude: { collection_includes: [ "clothing-sale" ,"le-chateau-regular-price","le-chateau-clothing-sale","shapewear-suzy-lc","30-off-select","40-off-reg-select-styles"] },regular_priced_only: true, discount: new PercentageDiscount(50),message: "50% OFF", display_messaging: true, calculate_price: true, stack: true, trump: false, free_shipping: false, discounted_shipping: "", type: "50% Off Suzy Select Fall Reg", colors: { background: "", text: "#000000" }, }), new DiscountItems({ include: { collection_includes: [ "shapewear-suzy-lc" ], },exclude: { collection_includes: [ "clothing-sale" ,"le-chateau-clothing-sale"] },regular_priced_only: true, discount: new PercentageDiscount(50),message: "50% OFF", display_messaging: true, calculate_price: true, stack: true, trump: false, free_shipping: false, discounted_shipping: "", type: "Shapewear Promo", colors: { background: "", text: "#000000" }, }), new DiscountItems({ include: { collection_includes: [ "le-chateau-shop-30-off-womens-select-styles" ], },exclude: { collection_includes: [ "le-chateau-clothing-sale" ,"sz_en_regular","clothing-sale","shapewear-suzy-lc","le-chateau-shop-mens-clothing-and-accessories","le-chateau-womens-coming-soon"] },regular_priced_only: true, discount: new PercentageDiscount(30),message: "30% OFF", display_messaging: true, calculate_price: true, stack: true, trump: false, free_shipping: false, discounted_shipping: "", type: "30% Off LC Select Reg", colors: { background: "", text: "#000000" }, }), new DiscountItems({ include: { collection_includes: [ "sz_en_regular" ,"clothing-sale"], discount_code: /^BEYOND100PLATE/i, },regular_priced_only: false, discount: new PercentageDiscount(100),message: "", display_messaging: false, calculate_price: true, stack: true, trump: false, free_shipping: false, discounted_shipping: "", type: "Beyond the plate - Mktg Collab", colors: { background: "", text: "" }, }), new DiscountItems({ include: { collection_includes: [ "sz_en_regular" ,"le-chateau-regular-price"], discount_code: /^MKE5KVFPMZXR/i, },regular_priced_only: true, discount: new PercentageDiscount(0),message: "", display_messaging: true, calculate_price: true, stack: false, trump: false, free_shipping: true, discounted_shipping: "", type: "Aiesha - Mktg Collab", colors: { background: "", text: "" }, }),]