FAQs

In July 2021, Suzy's Inc acquired Le Château, the iconic Canadian legacy brand. Suzy's Inc. saw a great opportunity to offer Suzy customers a complimentary collection to its occasion wear, day wear and workwear with a gorgeous selection of women's dresses, blazers, blouses, pants, shoes, bags, jewelry and much more. From chic and sophisticated to sexy and sultry, the Le Château collection has the perfect dress for any event. Two amazing Canadian brands, with one easy checkout.

Yes! All orders can be picked up in any of our stores across Canada for free, even if they don't carry Le Château products. Just choose the Ship to Store option at checkout. Find more information on Ship to Store here.

Definitely. Just make sure to enter your Prestige card number at checkout or have it automatically applied once you've logged into your account. Buy a Prestige card here.

Absolutely! And even better, you can check out with products from both brands in one transaction. Please note that gift cards are currently branded Suzy Shier and do not have the Le Château logo on them. We should have gift cards branded with both some time next year. Buy a gift card here.

Le Château is now under new ownership and is responsible only for activity beginning with its new operations in November 2021 so your old Le Château gift cards and/or credit note can not be used. Please contact customerservice@lechateau.com for more information.

You can find our detailed size chart. We recommend measuring yourself and comparing your measurements to our chart for the best fit. If you're between sizes, we generally recommend sizing up for comfort.

Le Château dresses and items tend to run slightly smaller than Suzy products. We recommend checking the size chart for each brand (Suzy and Le Château) and reading customer reviews for fit feedback. When in doubt, consider sizing up for Le Château items.

Fit can vary by style and fabric. We encourage you to check the product reviews on each item's page, where customers often share helpful fit information. You can also refer to our size chart and the product measurements listed on each product page.

Model information including height, measurements, and the size worn is listed on most product pages under Fit & Sizing. This can help you visualize how the item might fit on your body type.

At this time, we do not offer dedicated petite or tall sizing. However, our regular sizing accommodates a wide range of body types and heights. We recommend checking our detailed size chart and reading customer reviews for fit feedback, as many customers share helpful information about garment length and fit. You can also contact customer service at customerservice@suzyshier.ca if you have questions about specific measurements for any item.

The new Le Château dress collection was designed with the Le Château customer in mind and has similar sizing specifications to the Le Château dresses you know and love. Most Le Château dresses are offered up to size XXL, equivalent to a size 18. For more specific sizing information, please check out our size chart. Please note that Le Château dresses run slightly smaller than Suzy dresses.

Fabric composition and material information is listed on each product page under Description. Select the Fabric & Care tab on any product page to find this information before purchasing.

Each item has specific care instructions on the sewn-in care label. For specific care instructions, always check the care label inside the garment.

Product features like lining, stretch, and fabric opacity are typically mentioned in the product description. If this information isn't included on a specific item you're interested in, please contact customer service at customerservice@suzyshier.ca and we'll be happy to provide more details.

Pocket information is included in the product description when applicable. If you don't see it mentioned and want to confirm, please reach out to customer service at customerservice@suzyshier.ca.

Available colours and sizes are shown on each product page. If a size or colour is sold out, it will appear greyed out or unavailable in the selection menu. You can subscribe to our newsletter for restock updates.

No, you do not need to register before placing an order. However, creating an account makes checking out easier for future purchases and gives you access to additional benefits, including:

- Faster checkout - Save your shipping and billing information for quick future orders.

- Saved shopping cart - Your items will be saved so you can browse and complete your order at a later time. Please note: Placing your items in the Shopping Cart does not guarantee availability of your items at time of checkout.

- Wishlist - Save your favourite items and access them easily anytime.

- Newsletter access - Be the first to know about the latest trends, new product. drops, exclusive promotions, and special offers.- Order tracking - Easily view your order history and track current orders.

You may check out as a Guest and will have the opportunity to create an account when you are finished your order.

To register, please click here and enter in an email address. A code will be emailed to you. You can also use a Shop account.

You can change your account information by clicking on your initials in the top right hand and then selecting "Profile" from the dropdown menu. To change your address, click "Address Book" and select "Change Billing/Shipping Address". You can also control your Newsletter Subscription under "Newsletter Subscriptions" and by checking the box next to general subscription and selecting "Save".

We accept payment by credit card (Visa, Mastercard, American Express, Discover, Diners Club), Visa Debit, Mastercard Debit, and Paypal. We also offer Klarna, a buy now pay later service that allows you to split your purchase into 4 interest-free payments on eligible orders. For more information, click here.

We occasionally restock some of our items. Subscribe to our newsletter to get updated information. You may also contact your local store to check availability. For the store locator, please visit here.

Our goal is to process your order as quickly and accurately as possible, therefore, we cannot change or cancel an order once it has been placed.

To check the status of your order, click on "My Account" and then "My Orders". Select the order you wish to view by clicking "View Order" on the right side beside the order information. At the top of the page, you will see "About This Order:" followed by "Order Information", "Invoices" and "Shipments". As updates become available, you will be able to view the details pertaining to your order.

We make every effort to fulfill your entire order, occasionally, we may need to cancel one or more item(s) due to inventory availability. If we are unable to fulfill your entire order due to out of stock merchandise, you will receive a cancellation e-mail and will be refunded for unshipped item(s).

Please visit our shipping page here.

At this time, we currently only ship to Canada.

Yes! We offer free standard shipping on orders over $69 to Canadian addresses. For orders under $69, you can choose free ship-to-store and pick up at any of our locations across Canada. Find your nearest store location here.

You can track your order by clicking through the link in your shipping confirmation email. You can also log into your account and then go to your order history.

If your merchandise arrived damaged, please email customerservice@suzyshier.ca for any damaged products and we will assist you as quickly as possible.

Please email customerservice@suzyshier.ca as soon as possible if you made an error in your shipping address. Please note: We will only be able to edit your shipping address before your order has shipped.

Please check all areas where a delivery may have taken place (community mailbox, front desk of an apartment building, a neighbor's house). If the order has not been found, please email customerservice@suzyshier.ca and we will assist you as quickly as possible.

We know you're excited to get your new order, and we promise we're doing our best to ensure it gets to you as soon as possible!

We have been working on improving our operating efficiencies to ensure all customers have a great experience when shopping on our website and receive their packages as fast as possible.

Here is everything you need to know about our current shipping timelines:

The 3 -10 days listed are business days (Monday – Friday) and do not include weekends and/or statutory holidays. This also does not include processing time (the time for our warehouse staff to pick and pack your order) which can take 1 – 3 business days depending on current order volume. Lastly, the time delay is also affected by what part of the country you are having your package delivered to. Our warehouse locations are based in Quebec and Ontario, so if you are based in those provinces, it will more likely take closer to 3 business days. If you are in Western Canada, the Maritimes, or in a rural part of the country, it will take closer to 10 business days once your order is physically in-transit.

Note: The SHIP TO STORE option for the western part of the country can take up to 14 days (after processing time) to arrive in-store for you to collect.

Please see below for some more information that can help you determine where your package is:

- After your order is placed, it needs to get picked and packed by our warehouse staff. This can take 1 – 3 days during normal times but can take longer during peak periods and/or during promotional periods due to higher-than-normal order volume.

- Once your order has been picked and packed, a shipping label is created, and a shipping confirmation email is sent out which includes a tracking number. Please note that tracking is not always immediately available as there can be a slight delay from when we process your order in our warehouse to when the shipping carrier picks up or receives your order at their distribution centre. If your tracking number is not working, we ask that you wait 2 – 3 business days and try it again. If after 5 business, you are still unable to receive accurate tracking, please reach out to us and we will investigate further.

- Our shipping carriers then get to work in getting your package to you to all locations across the country!

Items purchased online can be returned for a refund within 30 days of the original order date. Items from our SALE page are FINAL SALE and can't be returned or exchanged online or in-store. Please note that Le Chateau women's products can only be returned in a Suzy / Le Chateau combo store location or to our warehouse. Le Chateau dresses must have both the price tag and "Read This" tag attached in order to be eligible for a refund. Please view our return policy for online orders here and access our ONLINE RETURN CENTRE here.

SUZY/LE CHÂTEAU, IN-STORE PURCHASE RETURN POLICY

NO REFUNDS. Exchange or store credit will be offered within 14 days of purchase for merchandise unworn with original receipt and all tags attached. Le Château dresses must have both Price and 'Read This' tags attached.

Le Château products purchased online or in-store can only be exchanged at Suzy / Le Château combo locations, which can be found here.

No exchange or store credit available on earrings, intimate apparel or merchandise reduced by 50% or more.

We are not able to offer exchanges online. We recommend returning your order and placing a new order online. Once we receive your original item back at our warehouse, we will process your refund. Please see more information in our RETURNS AND EXCHANGES section.

All Suzy store locations will accept online orders of Suzy product(s) for exchange or return within 30 days of the purchase. Le Chateau products can not be returned in-store and must be sent back to our warehouse by using our ONLINE RETURNS CENTRE.

You should expect to receive your refund within 5-7 business days once we process your return. Please note that it may take an additional 3-5 business days for the refund to appear in your account depending on your bank's processing time. If you have not received your refund after this period, please contact customerservice@suzyshier.ca and we will be happy to assist.

Absolutely! Click here to purchase an E-Gift Card and/or Classic Gift Card, or click here to consult our Gift Card FAQ.

Coupon codes cannot be used on sale / clearance merchandise or in conjunction with any other coupon code or site-wide promotion that offers a discount of 40% or more off the original price. Some coupons may also be specific to either Suzy products or Le Chateau products. Please check the terms and conditions closely before trying to redeem.

Yes, you may use your SPC card to receive 10% off your purchase in store only. SPC Discounts are currently unavailable online. Please note: Only SPC cards for the current year are valid. Visit www.spccard.ca for more details.

We do not offer price adjustments however, you can return your item within 30 days of purchase and place an order for a new one if the product is still available. The customer is responsible for any additional shipping charges, including the cost to ship the item back.

Our store hours vary from one location to another. Please contact the location nearest to you for their hours of operation. Find our full list of stores here.

Due to the large number of requests we receive for information from students, we are unable to provide personalized answers to your questions. Any information about our business strategies or other corporate areas is considered confidential.

Please email your resume to: jobs@suzyshier.ca. Due to a high number of applications received, we will only be eligible candidates will be contacted.

We are always on the lookout to collaborate with amazing bloggers! If you are a fashion blogger interested in working with us, please contact us social@suzyshier.ca and tell us about yourself. Please also include a web URL for your blog and information detailing your previous blog experience.

Unfortunately, we do not hold open castings for our models. Our models are selected from various modelling agencies.

We do not currently offer franchising opportunities.

We do not offer wholesale purchases on our products. Merchandise is sold exclusively at our stores and online only.

Can't find the answer you're looking for? For all other issues, please email: customerservice@suzyshier.ca and a member of our team will get in touch with you within 2-3 business days.

Please note: Our customer support email is monitored Monday–Friday 9am-5pm except holidays.