We know you're excited to get your new order, and we promise we're doing our best to ensure it gets to you as soon as possible!
We have been working on improving our operating efficiencies to ensure all customers have a great experience when shopping on our website and receive their packages as fast as possible.
Here is everything you need to know about our current shipping timelines:
The 3 -10 days listed are business days (Monday – Friday) and do not include weekends and/or statutory holidays. This also does not include processing time (the time for our warehouse staff to pick and pack your order) which can take 1 – 3 business days depending on current order volume. Lastly, the time delay is also affected by what part of the country you are having your package delivered to. Our warehouse locations are based in Quebec and Ontario, so if you are based in those provinces, it will more likely take closer to 3 business days. If you are in Western Canada, the Maritimes, or in a rural part of the country, it will take closer to 10 business days once your order is physically in-transit.
Note: The SHIP TO STORE option for the western part of the country can take up to 14 days (after processing time) to arrive in-store for you to collect.
Please see below for some more information that can help you determine where your package is:
- After your order is placed, it needs to get picked and packed by our warehouse staff. This can take 1 – 3 days during normal times but can take longer during peak periods and/or during promotional periods due to higher-than-normal order volume.
- Once your order has been picked and packed, a shipping label is created, and a shipping confirmation email is sent out which includes a tracking number. Please note that tracking is not always immediately available as there can be a slight delay from when we process your order in our warehouse to when the shipping carrier picks up or receives your order at their distribution centre. If your tracking number is not working, we ask that you wait 2 – 3 business days and try it again. If after 5 business, you are still unable to receive accurate tracking, please reach out to us and we will investigate further.
- Our shipping carriers then get to work in getting your package to you to all locations across the country!