Robe mi-longue portefeuille à motif floral

⭐️ Very disappointing experience with a final sale purchase

This was my first time purchasing some final-sale items from Suzy’s, and unfortunately, it turned into a very frustrating experience.

Some of the items didn’t fit me, so I went to the store to see what options were available. I was told that because they were final sale, there were very limited options and that I could only exchange them. I was okay with exchanging, but when I wanted to exchange for the same dress, I was told they didn’t have the same item available. I was also told that they could not provide store credit.

I then went to another location, but I didn’t have the receipt with me because it had been sent with my online order. What was even more frustrating was that the store couldn’t easily look up my online purchase, including what I purchased or how much I paid. I had to provide all the information myself.

Based on my experience, if you are considering buying final-sale items from Suzy’s, I strongly recommend going to the physical store and trying everything on before purchasing. I would personally avoid buying final-sale items online because if something doesn’t fit, the exchange process can be very difficult.

I hope Suzy’s can improve the process for online purchases and make it easier for stores to access customers’ purchase information.