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Cela Nous Tient Ă  coeur

UN MESSAGE À NOS AMIS, CLIENTS ET FAMILLE SUZY

Merci

Au nom de toute l’équipe de Suzy Shier, nous aimerions vous remercier de votre fidĂ©litĂ© et de votre soutien continu en ces temps sans prĂ©cĂ©dent. Votre santĂ© et celle de nos employĂ©s reste notre prioritĂ© numĂ©ro un en vue de la rĂ©ouverture de nos magasins. Nous souhaitons vous assurer que nous adoptons une approche rĂ©flĂ©chie et que nous crĂ©ons un environnement d’achat sĂ©curitaire pour tout le monde. Toutes les directives en matiĂšre de santĂ© publique seront respectĂ©es et nous sommes convaincus de pouvoir garantir la sĂ©curitĂ© et le bien-ĂȘtre de nos employĂ©s et de nos clients.

Encore merci de votre fidélité continue. Nous espérons pouvoir vous servir à nouveau bientÎt, quelle que soit la maniÚre dont vous choisissez de magasiner chez nous.

Restez en bonne santé.

RÉOUVERTURE DES MAGASINS

Nos magasins n’ouvriront pas tous en mĂȘme temps. Nous adoptons une approche progressive, en ouvrant les magasins uniquement lorsque les gouvernements provinciaux l’autorisent. Cliquez ici les ouvertures de magasins en cours ou Inscrivez-vous Ă  notre infolettre pour recevoir les derniĂšres nouvelles concernant l’ouverture des magasins dans votre rĂ©gion.

Nous avons hñte de vous revoir ! 

QUELQUES MISES À JOUR IMPORTANTES

RETOURS ET ÉCHANGES : À compter de maintenant et jusqu’à nouvel ordre, nos magasins Suzy n’accepteront ni de retours ni d’échanges d’articles achetĂ©s en ligne. Les commandes en ligne peuvent ĂȘtre retournĂ©es uniquement Ă  notre centre de distribution. Vous trouverez ici de plus amples informations sur la maniĂšre de retourner votre commande.

RETARDS DE LIVRAISON : Notre centre de distribution travaille trĂšs fort afin de prĂ©parer et expĂ©dier vos commandes en toute sĂ©curitĂ©. Notre partenaire d’expĂ©dition, Postes Canada, est Ă©galement confrontĂ© Ă  ses propres difficultĂ©s et retards, ce qui entraine des dĂ©lais de livraison plus longs qu’à l’habitude. Nous vous remercions de votre patience durant cette Ă©preuve que nous traversons tous ensemble.

REMBOURSEMENTS : En raison de la rĂ©duction de l’effectif du personnel de notre centre de distribution, les traitements des remboursements pourraient prendre plus de temps que d’habitude. Vous devriez recevoir votre remboursement dans les 5 Ă  7 jours ouvrables.

 LIVRAISON EN MAGASIN : Notre service de livraison en magasin demeure suspendu. Pour l’instant, nous n’avons pas de date de reprise exacte de ce service, mais vous pouvez vous faire livrer directement à votre domicile gratuitement pour les commandes de 99$ et plus.

 

VOUS AVEZ D’AUTRES QUESTIONS ? RENDEZ-VOUS SUR NOTRE FAQ

 

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