Returns & Exchanges

RETURNS & EXCHANGES

Had a change of heart? We will gladly refund or exchange your order within 30 days of purchase.

 

 For online orders, we offer two convenient options:

  • You may return or exchange your purchase at one of our stores
  • You may ship it back to our warehouse using our easy prepaid return label for a refund. We currently do not offer online exchanges.

Please note shipping fees are non-refundable.

HOLIDAY RETURNS & EXCHANGES

Online purchases made as of November 26th 2019 are eligible for an extended return policy and may be refunded until January 12, 2019. Please note no returns or exchanges will be accepted in store on the following dates: December 26th, December 27th and December 28th.

For an easy return, a prepaid label will be attached to your invoice for use on Canadian orders. Should you choose to use it, a $5.00 shipping and handling charge will be deducted from your refund. The label cannot be used for returns from Nunavut, Yukon, the Northwest Territories or the US; in these areas, the customer must arrange for their own parcel return and pay applicable shipping costs.

 

How to Request a Return Online

If you want to make a return for an online order, please follow the steps below:

  1. Access the online return centre here and enter your email to complete a return.
  2. Select the item you wish to return, choose a reason for the return from the drop down list and click submit.
  3. We do not accept exchanges online, only refunds. Exchanges can only be made at store locations.
  4. Instructions will be emailed to you on how to return your item via Canada Post.
  5. Attach the RMA to the invoice in a pre-paid shipping label and ship back the items to the following address with email confirmation:

Suzy Shier INC
5700 RUE FERRIER
MONT-ROYAL, QC
H4P 1M7

Online Return Policies

  1. US orders: Once your return request is approved, please send your items using USPS.
  2. Return requests must be made within 30 days from order date as indicated on the original invoice.
  3. Merchandise must be in its original packaging, with merchandise tickets attached, accompanied by the original invoice.
  4. Refunds will be credited in the manner in which payment was made.
  5. Shipping charges are non-refundable for all purchases made online.
  6. Customer is responsible for shipping fees incurred in the return process.
  7. If the item received was damaged, it can be replaced for the same item, if available.
  8. All bodysuits are final sale. No refunds. No exchanges. No exceptions.
  9. Merchandise discounted by 50% or more is FINAL SALE and not eligible for exchanges or refunds, in store or online.

In store refund or exchange procedures for online purchases

  1. Return/Exchange must be made within 30 days from order date as indicated on the original invoice.
  2. Merchandise discounted by 50% or more is FINAL SALE and not eligible for exchanges or refunds, in store or online.
  3. Merchandise must be in its original packaging, with merchandise tickets attached, accompanied by the original receipt invoice.
  4. Refunds will be credited in the manner in which payment was made.
  5. Damaged items cannot be returned to the store, this return must be made to the website.
  6. Returns without original invoice cannot be processed.
  7. ONLINE RETURNS CANNOT BE MADE AT OUTLET STORES
  8. Attention PayPal, Visa-Debit or Interac-Debit Customers: All PayPal, Visa-Debit or Interac-Debit or exchanges received in-store will be returned onto a merchandise card which can be used in-store or online. A refund can only be credited to your PayPal/Visa-Debit account if it is returned by mail to our online store.
  9. Returns and exchanges of Suzy Plus can only be accepted through the webstore or a location which carries the Suzy Plus Collection. Please see below for the locations:
  • Calgary Eaton Centre
  • Village Shopping Centre
  • Mayflower Mall
  • Dufferin Mall
  • West Edmonton Mall
  • Trinity Commons
  • Heartland Town Centre
  • Piazza Del Sole
  • Trinity Conception Square
  • Tangers Outlet Cookstown
  • Corner Brook Plaza
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