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FOIRE AUX QUESTIONS - Mai 2020

FOIRE AUX QUESTIONS

RĂ©ouverture des MAGASINS SUZY

Nous avons rouvert nos magasins. Cliquez ici pour trouver un magasin Suzy prÚs de chez vous. 

Ontario: Veuillez noter que les boutiques Suzy en Ontario et  sont actuellement fermées jusqu'à nouvel ordre.

Terre-Neuve: Veuillez noter que les boutiques Suzy situés à Terre-Neuve sont actuellement fermées jusqu'à nouvel ordre.

 

Le magasin Suzy prĂšs de chez moi vient de rouvrir. Est-ce sĂ©curitaire de s’y rendre ?

Votre santĂ© et celle de nos employĂ©s reste notre prioritĂ© numĂ©ro un en vue de la rĂ©ouverture de nos magasins. Nous souhaitons vous assurer que nous adoptons une approche rĂ©flĂ©chie et que nous crĂ©ons un environnement d’achat sĂ©curitaire pour tous. Toutes les directives en matiĂšre de santĂ© publique seront respectĂ©es et nous sommes convaincus de pouvoir garantir la sĂ©curitĂ© et le bien-ĂȘtre de nos employĂ©s et de nos clients. 

LIVRAISON EN MAGASIN 

Que dois-je faire si j’ai passĂ© une commande avec l’option LIVRAISON EN MAGASIN, mais que je n’ai pas eu la possibilitĂ© de rĂ©cupĂ©rer avant la fermeture temporaire des magasins le 18 mars 2020 ?

 Notre Ă©quipe du service client vous contactera dĂšs l’ouverture du magasin Suzy situĂ© prĂšs de chez vous pour vous informer que votre commande est prĂȘte Ă  ĂȘtre ramassĂ©e. Nous conserverons votre commande pour vous pendant 10 jours aprĂšs la rĂ©ouverture du magasin. 

 

J’ai retournĂ© un, des article(s) pour un remboursement, j’ai fait le suivi du colis et il est indiquĂ© que celui-ci a Ă©tĂ© reçu Ă  votre centre de distribution, mais je n’ai toujours pas reçu mon remboursement. Pourquoi est-ce si long ?

En consĂ©quence de la rĂ©duction de l’effectif du personnel de notre entrepĂŽt, les traitements des remboursements pourraient prendre plus de temps que d’habitude. Vous devriez recevoir votre remboursement dans les 5 Ă  7 jours ouvrables.

OPTIONS DE LIVRAISON

OĂč est ma commande ? J’ai effectuĂ© une commande la semaine derniĂšre et je ne l’ai pas encore reçue. Cela semble prendre plus de temps qu’à l’habitude.

En tant qu’entreprise, nous sommes profondĂ©ment reconnaissants envers nos clients qui ont continuĂ© Ă  faire leurs achats chez nous en ces temps incertains. Au cours des derniĂšres derniers mois, nous avons observĂ© une forte augmentation du nombre de commandes. Pour assurer la sĂ©curitĂ© de notre famille ainsi que la vĂŽtre, nous avons mis en place de nouvelles procĂ©dures de sĂ©curitĂ©. Notre partenaire d’expĂ©dition, est Ă©galement confrontĂ© Ă  ses propres difficultĂ©s et retards. En consĂ©quence, vous pourriez subir des retards dans la rĂ©ception de votre commande. Nous sommes en train d'Ă©valuer d'autres partenaires d'expĂ©dition afin d'amĂ©liorer cette situation. Nous vous remercions de votre patience durant cette Ă©preuve que nous traversons tous ensemble.

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