COVID-19 STORE CLOSURES IN GTA AND MANITOBA
Ontario - New provincial regulations go into effect on Monday, November 23, 2020 requiring us to close our Suzy Shier stores based in Toronto and Peel for a minimum of 4 weeks. Please check back for updates.
Manitoba - New provincial regulations go into effect on Thursday, November 12, 2020 requiring us to close our Suzy Shier stores based in Manitoba for a minimum of 4 weeks. Please check back for updates.
Ship to store
What do I do if I recently made an order with the SHIP TO STORE option but didn’t have the chance to pick it up before my local Suzy store temporarily closed?
If you had received a notification that your order was ready for pick-up, we will keep your order for you for 10 days after the stores re-open.
If you hadn’t you received a notification that your order was ready for pick-up, then customer service will be contacting you to ship it directly to you, free of charge.
I recently placed an order and used the SHIP TO STORE option. I received notification that my order is ready for pick-up, but I no longer want this order. What are my options?
Please contact customer service at email@example.com and they will explain the different options available.
Returns for online purchases
What if I want to return some or all of my items from a recent online purchase? I usually go to a Suzy store to do this.
Currently, online orders for Manitoba and GTA can only be returned by sending your package back to our warehouse. If you have items to return from an online order made within the past 30 days, please follow the instructions in our RETURNS AND EXCHANGES section.
Exchanges for online purchases
What if I want to exchange an item that I recently purchased online? I usually go to a Suzy store to do this.
We are currently not able to offer exchanges online. We recommend returning your order and placing a new order online. Once we receive your original item back at our warehouse, we will process your refund. Please see more information in our RETURNS AND EXCHANGES section.