COVID-19 STORE OPENINGS AND CLOSURES
Last updated: July 12, 2021
Some stores may have reduced store hours and/or capacity restrictions as per local provincial government regulations. Please call your local Suzy store to confirm they are open before going.
Ship to store
What do I do if I recently made an order with the SHIP TO STORE option but didn’t have the chance to pick it up before my local Suzy store temporarily closed?
If you had received a notification that your order was ready for pick-up, we will keep your order for you for 10 days after the stores re-open.
If you hadn’t you received a notification that your order was ready for pick-up, then customer service will be contacting you to ship it directly to you, free of charge.
I recently placed an order and used the SHIP TO STORE option. I received notification that my order is ready for pick-up, but I no longer want this order. What are my options?
Please contact customer service at firstname.lastname@example.org and they will explain the different options available.
Returns for online purchases
What if I want to return some or all of my items from a recent online purchase? I usually go to a Suzy store to do this.
Currently, online orders for Ontario can only be returned by sending your package back to our warehouse. Please follow the instructions in our RETURNS AND EXCHANGES section.
Exchanges for online purchases
What if I want to exchange an item that I recently purchased online? I usually go to a Suzy store to do this.
We are currently not able to offer exchanges online. We recommend returning your order and placing a new order online. Once we receive your original item back at our warehouse, we will process your refund. Please see more information in our RETURNS AND EXCHANGES section.